Entries from February 2007 ↓

Are ads on your blog worth the visual clutter? 

Let me know in the comments.

Tags: advertising, ads, blog ads

Common courtesy isn’t so common, but it never goes out style.

I was IM’ing with a close friend who is interviewing with several firms now, and he told me how puzzled he was that so many of them simply went dark after his interview. No call, no email, no letter. Nothing.

Common courtesy is free, or at least very, very inexpensive to practice (yes, it takes a moment to respond to an email, but do it). Guy Kawasaki is very good at responding to email, even with a single word - and so is Seth Godin.

If you don’t have the common courtesy to close the loop with someone who is expecting a response from you, believe me - you are absolutely screaming volumes about yourself.

Tags: courtesy, feedback, seth godin, guy kawasaki

SFO. Powerbook.  Wifi.  iPod. Bowie. Let’s Dance.   Perfect way to tune in & tune out.  Nice.

Seth Godin is riffing on customer service this morning & mentioned this from Joel, who runs Fog Creek Software. I became so engaged with what Joel is saying that I wanted to link to it here:

http://www.joelonsoftware.com/articles/customerservice.html

Good stuff, and I’m pleased to report that Freepository is already doing most of this (and from this point forward will do all of it)

Thanks, Joel (and Seth too…)

Tech Tip - Spamassassin Custom Rule

I had been inundated with so much spam lately that I added some custom rules to my spamassassin setup. These rules are added to your local.cf (don’t put them in /usr/share/spamassassion, as they’ll get overwritten with the next SA update). The single most useful one for me in this bunch is the LOCAL_RETURNED_MAIL rule.

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