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Customer Service

Seth Godin is riffing on customer service this morning & mentioned this from Joel, who runs Fog Creek Software. I became so engaged with what Joel is saying that I wanted to link to it here:

http://www.joelonsoftware.com/articles/customerservice.html

Good stuff, and I’m pleased to report that Freepository is already doing most of this (and from this point forward will do all of it)

Thanks, Joel (and Seth too…)

John Minnihan

Founder of Freepository