Entries Tagged 'Business Development' ↓

I was having dinner last night with a friend, who recently became Director of Operations for his company. We were discussing how he is navigating the waters, and he relayed a few of his techniques for dealing with “push-back” - that behavioral characteristic displayed by business-persons when confronted with something or someone that is challenging the status quo (usually a status quo in which they are heavily invested). Continue reading →

Seth Godin is riffing on customer service this morning & mentioned this from Joel, who runs Fog Creek Software. I became so engaged with what Joel is saying that I wanted to link to it here:

http://www.joelonsoftware.com/articles/customerservice.html

Good stuff, and I’m pleased to report that Freepository is already doing most of this (and from this point forward will do all of it)

Thanks, Joel (and Seth too…)

Here’s a statistic that I find very interesting: 94% of freepository’s visitors hit us with a direct URI. That is, there’s no referral. They know about freepository already, so they type in the URI.

Freepository is a unique name; while it is possible some visitors simply typed it in randomly or accidently, well.. they probably meant to type it. This means that someone told them about Freepository, and they are checking it out.

Are these simply return visitors, who having found Freepository before now type the URI directly into the browser? Half true. Exactly 50% (a long term trend) of our visitors every day are new visitors. It is reasonable to conclude that these visitors have been told about Freepository, and are typing it into their browser directly as a result.

This is very interesting and represents a very highly pre-qualified visitor base. Referrals from other websites is certainly good; referrals from other people is outstanding.

Thanks.

Tags: freepository, cvs, svn, jbminn

Last evening, DropSend announced that it was For Sale.   Ok, fair enough.  But then a few hours later, it blogged about already receiving several emails expressing interest, including "…one from Geoffrey Arrone (from Flock)".

This strikes me as a bad move.  If in fact there is interest being expressed via email, those persons communicating with DropSend probably had an expectation of confidentiality.  Since I didn’t see any of those messages (why would I have??), I can only speculate about how I would react in a similar situation.

I left a similar comment for Ryan Carson on his blog.  As I said there, I wish him well, but I suggested he reconsider the public discussion of what should be - at this point at least - confidential business discussions.

Ryan has since posted about getting picked up by TechCrunch, where Mike is also questioning the Flock disclosure.  It sure looks like Ryan is seeking publicity above substance here.   

This may backfire on Ryan.

Tags: Flock, dropsend, techcrunch, freepository

By now everyone has heard that Dunn resigned and Hurd is in for a tough time, and may not survive as CEO. What isn’t widely known yet is the effect this will have on previously loyal customers.

Continue reading →